The short version
- Send an update only when you are safely stopped.
- Name the situation and the next expected step.
- Use delivery context instead of overpromising an exact arrival.
When the pickup is delayed
A useful pickup update separates the restaurant delay from the delivery itself and gives the customer a clear next step. These examples are sample wording written for this guide, not official DoorDash text.
For the rest of the delivery workflow, use the Dasher shift checklist to review customer updates and the DoorDash mileage tracking guide to keep the drive record with the shift.
The restaurant is still preparing your order. I’ll head your way as soon as it is handed to me.
I’m waiting on the final item now and will update you when I leave the pickup.
After pickup
A short departure update confirms that the order is moving without overpromising an arrival time. This template is sample wording written for this guide, not official DoorDash text.
I have your order and am headed to the drop-off. I will message you if an access detail changes the handoff.
When the app assigns a batched order
Keep a batched-order update focused on this customer’s handoff and avoid sharing another customer’s details. This template is sample wording written for this guide, not official DoorDash text.
I have your order and another delivery assigned on this route. I will keep you updated if that affects the handoff.
When you are close to arrival
Keep the timing realistic and ask only for information that would unblock the drop-off. These examples are sample wording written for this guide, not official DoorDash text.
I’m nearby with your order and should arrive shortly.
I’m at the building. Could you confirm the best entrance for the delivery?
When weather affects the handoff
Mention weather when it changes the delivery or placement decision, not as filler. No Tipper can use weather and trip context when preparing a rule-based draft. This example is sample wording written for this guide, not official DoorDash text.
It’s raining at the drop-off. Is there a covered spot where you’d like the order placed?
After drop-off
Use a completion message when it helps the customer locate the order, and keep the wording tied to the requested handoff. This template is sample wording written for this guide, not official DoorDash text.
Your order has been placed at the requested drop-off location. Please let me know through the app if you cannot find it.
Keep the examples for your next shift
A plain-text copy of the examples above. Edit each draft to match the delivery, then review it while safely stopped. No email or app install needed.
Download message templates (.txt)Trip details, fuel estimates, messages, and exports in one place.
No Tipper is an iOS app for delivery drivers that records trip time and mileage, estimates gas cost from vehicle inputs, prepares rule-based customer messages, and exports trip records as CSV or PDF through No Tipper Pro.
Free to download. No Tipper Pro unlocks unlimited saved trips, CSV/PDF export, and custom message templates for $1.99/month or $19.99/year in the US. Plans auto-renew; cancel in Apple Subscriptions. Confirm any trial eligibility in the app.
Common questions
Does No Tipper send messages automatically?
No Tipper prepares rule-based message drafts from delivery context. Review the message and send it when it is accurate and safe to do so.
Should every delivery get a message?
Not necessarily. A message is most useful when timing, access, weather, or another delivery detail needs clarification.
No Tipper is an independent utility and is not affiliated with or endorsed by DoorDash. Platform features and policies can change; check official platform guidance when a question depends on current DoorDash rules.